Refund policy

Our 30-day guarantee

If your first bag of Perfect Bath isn't right for you, tell us within 30 days of delivery, and we'll send a replacement or give you a full refund for that bag, including any shipping you paid. You don't need to send it back, even if opened.

The guarantee covers one bag from your first order on myperfectbath.com, one claim per customer or household. If your first order was a 3-pack bundle, it covers the bag you opened, refunded at its bundle price of $26.33; you can return the other two unopened bags under Other returns below. The guarantee doesn't cover orders placed through Amazon, retail stores, or other sellers; those follow the seller's own return policy.

Damaged, lost or wrong orders

If any order arrives damaged, goes missing, or isn't what you ordered, email us within 30 days of delivery (or of the expected delivery date for a lost package). A photo helps with damage. We'll send a replacement at no cost or refund you in full, your choice. This applies to every order, not only your first.

Other returns

We accept returns of unopened bags within 30 days of delivery. Email us first, and we'll send instructions. Return shipping is paid by you, and we refund the product price once the bag arrives. Because bath salts are a personal-care product, we can't accept returns of opened bags outside the guarantee.

Subscriptions

You can skip, pause, or cancel a Subscribe & Save plan at any time from your account, as long as you do it at least 3 days before your next charge. A charge made before you cancel isn't refunded on its own, but that order is still covered for damage, loss, or a wrong item, and by the guarantee if it was your first order.

How refunds are paid

Approved refunds go back to your original payment method within 5 business days. Your bank or card issuer may take a few more days to show it.

How to reach us

Email info@myperfectbath.com with your order number. Perfect Bath LLC, Houston, Texas.